Frequently Asked Question

What the username looks like

A few username variations are in use at YukonU and there is no hard rule on what yours may be. Your username was configured when you first interacted with YukonU (or previously the College) and is based on your name at that time. An interaction means either

• applying to a program,
  
• registering for a continuing studies course
  
• being hired (contract, term or permanent employee).

I was a student first

Generally, your username will look like firstname.lastname@yukonu.ca.

Exceptions:

1. If you have any special characters in your name (accents, dashes, punctuations, etc.), they are removed.
2. If you have N/A as part of your name, it is ignored.
3. If you have a very long first and last name combination (20 characters or more), your user name will be your first name only.
4. If you do not have a first name, your username will be your last name only.
5. If the username has already been assigned, a number will be appended to your username.
   

I was a staff first

Generally, your username will look like flastname@yukonu.ca where "f" is the first letter of your first name.

Exceptions:

1. If you have any special characters in your name (accents, dashes, punctuations, etc.), they are removed.
2. If you have N/A as part of your name, it is ignored.
3. If the username has already been assigned, a number will be appended to your username.

How to retrieve the username

You can retrieve your username by visiting the Recover Username page. This page is also available anytime you need to log in with the Identity Server by clicking the Forgot Username link.

You will then be prompted to enter your First Name, Last Name and Home email address. This information must match exactly the most up to date you have provided to YukonU.

For security reasons, you will always be shown a "Username recovery information has been sent to your email." message regardless of the success or failure of the username retrieval. Only if it is successful, you will receive an email from auth@yukonu.ca with the subject Account Recovery and your username.