Frequently Asked Question

How to reset my password?
Last Updated 2 months ago

Click on Recover Password  link. 

  1. Enter your YukonU e-mail address with @yukonu.ca
  2. Click 'Recover with Mail'
  3. Click 'Submit'image

Please note: It can take up to 5 minutes for the password reset to take effect, and for you to receive a recovery email to your personal email address.

I still cannot log in

If all else fails, we will gladly assist you. Open a new ticket with as much detail as possible on the issue you are facing.

  • Username?
  • Web address you are accessing?
  • Error message (and screenshot if possible)?
  • Have you requested a new password with the instructions above?
  • Was your password reset by Help Desk?
  • How many times and when?

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