Frequently Asked Question

How to reset my password?
Last Updated 16 days ago

Click on Forgot Password  link. 

  1. Enter your YukonU username (the portion before @yukonu.ca)
  2. Click 'Recover with Mail'
  3. Click 'Submit'image

Please note: It can take up to 5 minutes for password reset to take effect.

I still cannot log in

If all else fails, we will gladly assist you. Open a new ticket with as much detail as possible on the issue you are facing.

  • Username?
  • Web address you are accessing?
  • Error message (and screenshot if possible)?
  • Have you requested a new password with the instructions above?
  • Was your password reset by Help Desk?
  • How many times and when?

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